On-Demand Services
Reduce order cancellations and facilitate a smooth order fulfillment.
By leveraging CometChat's in-app chat and calling features, you can effortlessly connect customers with service providers, ensuring a smooth and efficient order-to-delivery experience.
Trusted by
Cometchat for On-Demand Marketplaces
Less friction, Better communication, No platform leakage
Messaging Experience
Intuitive and user friendly chat experience
Add all the essential features users need for smooth and engaging conversation.
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Allow users to share delivery instructions & ask questions through voice notes.
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Predefined messages like "Where are you?" or "I've arrived" for quick conversation.
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Enable users to share HD images that offer a closer, more detailed look at the service.
In-App Calling
Native calling for seamless communication
Connect customers and service providers through in-app calling
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Save on the cost of traditional phone calls
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Reduce the risk of exposing sensitive contact details
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Gain more control over the calling experience.
Location Sharing
Send location cards to minimize back and forth
Allow users to share real-time location for better coordination and planning.
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Optimize routes, reduce wait times, and improve operational efficiency.
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Allow users to track order progress. No more wondering "where's my delivery?
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Avoid delays caused by getting lost or needing to call for directions.
Delivery Operations
Manage delivery operations
Go beyond basic user-to-user messaging. Interactive messages empowers marketplace admins to utilize chat as an operations hub
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Send rescheduling requests directly through chat. No more phone calls or back-and-forth emails!
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Keep users informed with in-app chat updates about order status.
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Embed forms within chat to qualify service inquiries and collect essential information.
Collect Feedback
Centralize all customer touch points
Consolidate inquiries, support requests, order updates, and even post-delivery feedback at one place.
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Ask users for feedback immediately after successful deliveries in chat.
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Increase response rates by sending NPS surveys directly through chat..
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Allow users to instantly share appreciation with tipping via chat.
Communication platform built for growth
Build, ship and manage marketplace chat at scale
UI Kits
Quickly implement chat functionality with UI Kits that include built-in business logic and a customizable user interface.
Webhooks
Automate tasks, personalize user experiences, and gain valuable insights to drive growth by subscribing to webhooks.
Bots
Create a more engaging experience by implementing bots that can be connected to any GEN AI engine or learn from user activity occurring on your platform.
Security
End-to-end encryption with advanced security. Fully compliant with HIPAA, GDPR, SOC 2
Scalability
Scale effortlessly to meet the demands of your expanding user base. A robust infrastructure that can support 1 Million+ concurrency.
Data retention
Need to access past conversations for audits, dispute resolution, or customer inquiries? CometChat automatically stores and retains all your chat data, ensuring you never lose a conversation.
Command Center
Admin tools for chat management, moderation and insights
Deep insights with powerful chat analytics
Analyze chat transcripts to understand frequently asked questions or common service issues. Store and access call recording to train newly onboarded service providers.
Reliable push, email and SMS notifications
Keep conversations flowing smoothly by sending instant push notifications whenever a user receives a new message.
Monitor users, report malicious texts
Centralized view of all flagged messages, reported users, and violations. Admins can quickly assess potential issues and identify trends that may require further attention.
Features and integrations that make for great interactions
1 to 1 chat
Group chat
Voice & video calling
Secure file transfer
Chat search & history
Customer Stories
10 years and 50,000+ customer Stories
Integrating CometChat into TwoGo was refreshingly easy. It's truly a set-it-and-forget-it solution - we implemented it quickly and it just works flawlessly without any heavy lifting on our end. This also allows us to focus on other priorities while providing great chat for our users.
Fynn Recker
Business Consultat, Twogo
“One of the main reasons why we chose CometChat is because chat is crucial to our platform, so it had to work well and fulfil the needs of the users. The support was instrumental in why we chose CometChat. ComeChat's fully-featured SDK, UI Kits, and robust documentation compared well with competitor
Nathan Heber
Founder & CEO, Boatyard
Integrating CometChat not only boosted customer satisfaction but also drove sales. The end result was a shopping experience that was not only more efficient but also immensely more enjoyable for our users.
Anton Valencia
Product Manager, Pickaroo
Integrating CometChat into TwoGo was refreshingly easy. It's truly a set-it-and-forget-it solution - we implemented it quickly and it just works flawlessly without any heavy lifting on our end. This also allows us to focus on other priorities while providing great chat for our users.
Fynn Recker
Business Consultat, Twogo
“One of the main reasons why we chose CometChat is because chat is crucial to our platform, so it had to work well and fulfil the needs of the users. The support was instrumental in why we chose CometChat. ComeChat's fully-featured SDK, UI Kits, and robust documentation compared well with competitor
Nathan Heber
Founder & CEO, Boatyard
Integrating CometChat not only boosted customer satisfaction but also drove sales. The end result was a shopping experience that was not only more efficient but also immensely more enjoyable for our users.
Anton Valencia
Product Manager, Pickaroo
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