Moderation and Guardrails
Chat moderation built to protect every conversation
Contextual Moderation
Moderation that goes beyond isolated keywords
CometChat's AI powered contextual moderation goes beyond isolated messages, and analyzes the entire conversation for context, thereby catching nuanced abuses and reducing the chances of flagging false positives.
Moderation Features
Advanced moderation toolkit
Everything you need and more to keep conversations safe
Dashboard Controls
Customization, Control and Flexibility
Define complex rules, manage settings from the dashboard, and set smart fallback logic for complete customization.
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Rule engine enhancements: Build advanced rules by user role, message type, channel, confidence thresholds, or custom triggers.
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Dashboard-first configuration: Manage everything from the UI: keys, prompts, thresholds, and behavior from the CometChat dashboard.
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Fallback handling: Set pass/fail logic if your moderation API fails.
Media + Multilingual Support
Media-smart, language-smart
Automatically flag harmful visuals and moderate content across global and mixed languages.
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Image & video moderation: Flag explicit or harmful content in images and videos, support for media moderation built-in.
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Multilingual + code-mixed input support: Moderate content across global languages natively - including mixed-language messages (like English + Hindi (Hinglish) - or Spanish + English (Spanglish)).
Review + Escalation Tools
Blend AI speed with human judgment
Escalate uncertain content, collect user flags with rich metadata, and empower moderators where judgment is needed.
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Flag & review: Review messages that may violate your platform’s moderation rules. Messages can be flagged automatically by the rule engine or manually by end users, and reviewed by the moderator via the dashboard.
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Human-in-the-loop support: Built to accommodate manual moderators for sensitive or ambiguous edge cases
Safety + Compliance
Compliant with major regulations
Stay aligned with global safety and privacy regulations out of the box. Compliant with:
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GDPR
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HIPPA
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CSAM
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SOC2
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DSA
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CSAM
Getting Started with Moderation
Choose from three moderation paths
Tailored to how you want to stay in control.
OpenAI Rules
OpenAI moderation
Define custom prompts : Set specific prompts to classify and moderate messages based on your needs.
Choose an AI model: Select the OpenAI model that best suits your moderation requirements.
Exercise flexible moderation actions: Block, allow, or take fallback actions if the API request fails.
OpenAI Rules
OpenAI moderation
CometChat lets you use OpenAI for real-time moderation, automatically detecting and blocking harmful or inappropriate content. This integration allows you to:
Define custom prompts : Set specific prompts to classify and moderate messages based on your needs.
Choose an AI model: Select the OpenAI model that best suits your moderation requirements.
Exercise flexible moderation actions: Block, allow, or take fallback actions if the API request fails.
Custom API Rules
Custom API moderation
Set up a webhook: Configure an endpoint where messages will be sent for moderation.
Customize authentication: Add security layers like basic authentication.
Process moderation decisions: CometChat processes the webhook response and applies moderation actions accordingly.
Custom API Rules
Custom API moderation
If you prefer to use a third-party moderation service or your own AI model, CometChat enables integration via a Custom Moderation API. With this option, you can:
Set up a webhook: Configure an endpoint where messages will be sent for moderation.
Customize authentication: Add security layers like basic authentication.
Process moderation decisions: CometChat processes the webhook response and applies moderation actions accordingly.
CometChat Preset Rules
CometChat's built-in rules
Keyword & pattern filters: Detect harmful language using preset or custom keyword lists you create in the dashboard.
Contextual moderation: CometChat's contextual moderation allows you to analyze the entire conversation to avoid false positives.
CometChat Preset Rules
CometChat's built-in rules
CometChat’s built-in Moderation provides an automated system to detect and manage unsafe content across messages, keeping your platform safe and compliant. This includes:
Keyword & pattern filters: Detect harmful language using preset or custom keyword lists you create in the dashboard.
Contextual moderation: CometChat's contextual moderation allows you to analyze the entire conversation to avoid false positives.
Built-in moderation and guardrails for AI agents
Most platforms stop at basic content filters. CometChat adds built-in guardrails that moderate both user inputs and agent outputs, giving you full control over how decisions are made and ensure safety across all agent interactions.
Moderation Use Cases
Out of the box preset moderation filters
Create custom moderation rules, keyword lists + filters from the moderation dashboard.
Profanity and slurs
Hate speech
Spams and scams
Explicit content
Platform circumvention
Custom triggers
Start building today
Build faster, scale smarter, and elevate your chat experience with tools that grow with your business.