Marketplace
Connect buyers and sellers seamlessly without the risk of platform leakage
CometChat helps you to provide the best communication experience for your buyers and sellers, all while increasing conversions and eliminating leakages in your marketplace.
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CometChat for Marketplaces
Less friction, Better communication, No platform leakage
Message Experience
Whatsapp-style interface with all features out of the box
Build a relatable and modern messaging experience. More familiar the UX feels, the higher the user engagement.
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AI powered smart messaging with conversation prompts
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Voice notes with real time translation for users speaking different languages.
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Allow users to send and receive product information through images and videos.
Centralized Inbox
Streamline product enquiries for sellers
Allow sellers to manage multiple conversations with a personalized inbox view.
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Keep all conversations organized in one place.
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Gain a complete picture of buyer engagement for each product.
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Switch between seeing recent conversations for a specific listing or filter by buyer.
Chat Moderation
Prevent platform leakage
Retain users and keep all transactions within your platform.
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Data masking to prevent attempts of contact and payment information sharing.
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Prevent users from bypassing platform rules with proactive AI content moderation.
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Integrate payment flow within chat for easy and secure transactions.
Messaging Operations
Utilize messaging as a robust operations hub.
Go beyond basic user-to-user messaging. Interactive messages empowers marketplace admins to utilize chat as an operations hub.
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Streamline lead generation and product qualification through forms.
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Simplify payment processing and order placement through cards.
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Create unique and customized interactive messages to meet any advanced requirements that are not natively supported.
Communication platform built for growth
Build, ship and manage chat at scale
UI Kits
Quickly implement chat functionality with UI Kits that include built-in business logic and a customizable user interface.
Webhooks
Automate tasks, personalize user experiences, and gain valuable insights to drive growth by subscribing to webhooks.
Bots
Create a more engaging experience by implementing bots that can be connected to any GEN AI engine or learn from user activity occurring on your platform.
Security
End-to-end encryption with advanced security. Fully compliant with HIPAA, GDPR, SOC 2
Scalability
Scale effortlessly to meet the demands of your expanding user base. A robust infrastructure that can support 1 Million+ concurrency.
Data retention
Need to access past conversations for audits, dispute resolution, or customer inquiries? CometChat automatically stores and retains all your chat data, ensuring you never lose a conversation.
Chat control
Admin tools for chat management, moderation and Insights
Understand your buyer funnel, identify areas of drop-offs, and frequently asked questions
Default analytics dashboard for monitoring chat usage, active users, total messages exchanged, and calls made. AI-powered insights to get deeper context into user and funnel activity.
Reliable push, email and SMS notifications
Keep conversations flowing smoothly by sending push notifications whenever a user receives a new message. If those push notifications go unanswered, set up a workflow to automatically trigger email and SMS notifications.
Dashboard to keep track of all moderation specific activities
Centralized view of all flagged messages, reported users, and violations allows moderators to quickly assess potential issues and identify trends that may require further attention.
Features and integrations that make for great interactions
1 to 1 chat
Group chat
Voice & video calling
Secure file transfer
Chat search & history
Customer Stories
10 years and 50,000+ customer Stories
Adoption of in-app chat by our users was extremely smooth. Thanks to CometChat, we are now seeing higher dwell time and user retention. We are seeing a nearly 25% increase in successful transactions when the user has an in-app chat touch.
Amit Sharma
SVP, Engineering
Before CometChat, we were sending users to the agency's website and had no visibility into what happened next. Implementing CometChat gave us control over attribution and allowed us to connect businesses with clients seamlessly, eliminating the need for emails or calls.
Leah Bongiovanni
Product Manager
As we prepared for our Shark Tank launch, we knew we needed a chat system that could be implemented quickly. We chose CometChat because they had already demonstrated scalability with major companies worldwide and offered rapid integration.
Rajat Garg
Chief Technology Officer
Adoption of in-app chat by our users was extremely smooth. Thanks to CometChat, we are now seeing higher dwell time and user retention. We are seeing a nearly 25% increase in successful transactions when the user has an in-app chat touch.
Amit Sharma
SVP, Engineering
Before CometChat, we were sending users to the agency's website and had no visibility into what happened next. Implementing CometChat gave us control over attribution and allowed us to connect businesses with clients seamlessly, eliminating the need for emails or calls.
Leah Bongiovanni
Product Manager
As we prepared for our Shark Tank launch, we knew we needed a chat system that could be implemented quickly. We chose CometChat because they had already demonstrated scalability with major companies worldwide and offered rapid integration.
Rajat Garg
Chief Technology Officer
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