Insights & Analytics
Turn every conversation into actionable insights
Actionable Insights for Every User Group
Understand user engagement, behavior patterns and more.
User Insights
Track user behavior from first message to loyalty patterns.
Identify your power users and at-risk segments.
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Monitor population health and engagement patterns across your entire user base.
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Track activity trends, identify your top users and groups, and analyze growth through metrics like time-to-first-message and online frequency distribution.
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Pinpoint churn risks with cohort analysis and abandonment funnels that categorize users by activity type, while measuring retention through activity windows and group engagement patterns across platforms.
Chat + Messaging Insights
Gain actionable insights into chat engagement and user interaction patterns.
Track data and insights that matter to your brand
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Understand conversation quality and content dynamics through comprehensive message flow analysis.
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Track sent, delivered, and read patterns across hourly heatmaps to identify peak engagement windows, while breaking down activity by conversation type, media format, and message depth.
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Measure engagement through average messages per conversation, thread participation, and message verbosity to optimize chat experiences.
Voice + Video Calling Insights
Track and analyze real-time calling trends for deeper engagement insights.
Pattern and user based insights for calling activity
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Capture real-time calling behavior and participation patterns.
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Monitor total call duration, average participant counts, and calling frequency per user, while hourly heatmaps reveal when your users prefer to connect.
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Analyze call duration distributions to understand typical session lengths and optimize your calling infrastructure.
Start building today
Build faster, scale smarter, and elevate your chat experience with tools that grow with your business.