Unlock user engagement and drive growth with AI-powered insights
Our AI-powered insights platform helps you to uncover hidden patterns in user behavior, optimize chat experiences, and make data-driven decisions to enhance product startegy.
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Unlock actionable insights
Go beyond surface level metrics
Transform chat data into actionable insights. Optimize user funnels and engagement without building complex analytics from scratch.
User Insights
Unmask user behavior patterns
Understand user activity, group dynamics and engagement patterns within your app
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Track how often users log in and interact. Identify periods of high activity and tailor content or promotions.
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Analyze metrics like group size, activity level, and track how users interact within groups.
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Monitor how often users and groups become inactive over time.
Messaging Insights
Track messaging activity
Message-related metrics help you to get a pulse of all conversation activities.
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Monitor the number of messages sent, delivered, and read on a daily, weekly, and monthly basis.
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Identify peak times for messaging and effectively allocate resources.
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Keep track of average number of messages exchanged and preferred content types
Engagement Insights
Dive deeper into chat engagement
Gain insights into conversation patterns and understand how message types influence conversation flow.
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Monitor new conversations created and the number of conversations a user is part of.
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Analyze first response time and average response time to understand user responsiveness.
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Understand behavior patterns by analyzing conversations in real-time.
Calling Insights
Keep an eye on call quality and experience
Gain valuable insights into call usage trends by monitoring voice and video call metrics.
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Track and monitor average call duration, daily call volumes, and the number of participants per call.
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Look for trends in dropped calls or call failures to identify network issues or platform problems.
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Track complaints about choppiness, delays, or background noise to pinpoint areas for improvement in the call experience.
AI insights
Unleash AI-driven insights
Unleash the power of AI to turn your chat data into actionable insights. Create intelligent conversational funnels, enrich user profiles, and uncover valuable patterns.
Enhance engagement with detailed user profiles
Build detailed user profiles based on their chat behavior and sentiment. Understand your audience deeply to deliver personalized experiences that drive engagement and loyalty.
Optimize conversational funnels
Visualize user journeys, identify drop-offs, and optimize your conversational funnels for maximum impact. Gain insights into user sentiment and intent to guide your product strategy.
Advanced entity recognition to extract valuable insights
Extract valuable information from your conversations with advanced entity recognition. Identify key entities like locations, people, and products to uncover hidden opportunities.
Create reports that matter to you
Custom insights: Build your own metrics
Create unique metrics tailored to your specific business goals. With our flexible platform, you have the power to explore your chat data like never before.
Marketplace
Calculate average time to first offer, conversion rates by product category, and buyer satisfaction scores.
Dating
Analyze match rates, message response times, and user activity patterns to optimize the dating experience.
Community
Measure post engagement, identify top influencers, and track community growth over time.
Simplify data collection and analytics
CometChat insights makes analytics easy
Building your own chat analytics system is a resource-intensive task. Stop struggling with manual webhook setups, data collection, and complex pipelines.
Setting up your own analytics
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Need to setup up own BI and data visualization tools
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Extracting insights from raw data is time-consuming and lacks context
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Maintaining custom data pipelines is complex and delays access to valuable user insights
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Requires expertise to capture the entire range of user behavior
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Involves setting up LLM integrations, training models, and ongoing maintenance
Cometchat’s advanced insights
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Comes with built-in BI and data visualization tools
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Pre-processed and enriched data with context for immediate action
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Seamless data collection, storage, and processing, eliminates the need for complex pipelines
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Captures the full spectrum of user behavior, ensuring no data is overlooked
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Leverages AI to define user journey stages, track conversation progression, and uncover user traits
Customer stories
10 years and 50,000+ customer Stories
Our existing chat system struggled with the growing user base, leading to performance hiccups. We had to shift, and with CometChat, we improved our matching algorithm, increasing match rates by 20%.
Shubham Mishra
Product Manager, Shaadi
Integrating CometChat not only boosted customer satisfaction but also drove sales. The end result was a shopping experience that was not only more efficient but also immensely more enjoyable for our users.
Anton Valencia
Product Manager
It's as if we've unlocked a new level of communication within our app. Plus, the responsive support and commitment to addressing our specific needs have been exceptional.
Ingrid Pauchon
Product Manager
Our existing chat system struggled with the growing user base, leading to performance hiccups. We had to shift, and with CometChat, we improved our matching algorithm, increasing match rates by 20%.
Shubham Mishra
Product Manager, Shaadi
Integrating CometChat not only boosted customer satisfaction but also drove sales. The end result was a shopping experience that was not only more efficient but also immensely more enjoyable for our users.
Anton Valencia
Product Manager
It's as if we've unlocked a new level of communication within our app. Plus, the responsive support and commitment to addressing our specific needs have been exceptional.
Ingrid Pauchon
Product Manager
Get started for free
Build and test for as long as you need. Pick a plan when you're ready
