The solution for multi-unit operators
Managing operations across multiple locations is no small feat. From coordinating employee schedules to maintaining compliance and ensuring seamless communication, multi-unit operators face countless challenges that can slow down productivity and inflate costs. Woven, a software development company based in Indianapolis, Indiana, set out to tackle these pain points head-on.
Their mission is simple: to simplify operations for businesses managing anywhere from 10 to 10,000 locations. Woven’s platform integrates key functions like labor management, facility maintenance, compliance tracking, and team communication into one intuitive solution. By eliminating the need for multiple tools and systems, Woven helps businesses reduce complexity and focus on what truly matters—delivering exceptional service and driving growth.
The impact is clear. Clients like Glow Brands, Zips Car Wash, and Planet Fitness have transformed their operations with Woven. Today, Woven’s innovative approach ensures accountability, consistency, and efficiency for multi-unit operators, making it a trusted partner for businesses aiming to scale smarter, not harder.
Woven’s search for a scalable communication solution
As Woven’s platform grew, the need for an effective communication layer became increasingly clear. Multi-unit operations demand constant coordination, whether it's between teams at the same location or across many branches. To address this, Woven initially explored building their own chat solution using Twilio. However, the complexity and resource demands of this approach quickly became evident, leading them to rethink their strategy.
In their search for a more efficient solution, Woven evaluated several chat vendors. It was then that they came across CometChat, which stood out for its ability to solve many of their challenges. The multi-tenancy feature, in particular, allowed Woven to create a tailored chat environment for each of their clients, ensuring that communication could be managed separately across different organizations while using a single platform. This flexibility, along with CometChat’s scalability and ease of integration, made it the clear choice for Woven.
How Woven uses CometChat
To address the communication challenges of managing a multi-location workforce, Woven integrated CometChat into their platform. By leveraging CometChat’s suite of powerful features, Woven has transformed how teams across various locations communicate and collaborate. Here’s how CometChat is being utilized:
Private and group messaging
Woven integrated CometChat to enable seamless communication across their platform. Employees can now engage in private one-on-one conversations or form custom groups for specific teams, projects, or locations. This flexibility enhances collaboration and ensures that information flows smoothly, regardless of the size or location of the teams.
Easy user management
Managing communication across a multi-location workforce is simplified through CometChat’s user management tools. Woven automates the addition and removal of employees based on hiring or termination, streamlining administrative tasks. Additionally, Woven has full control over who employees can communicate with, ensuring that the right people are connected while maintaining security and order.
Enhanced security and compliance
Security and compliance are top priorities for Woven, and CometChat meets these requirements with robust protection for personal identifiable information (PII). The platform ensures that communications are secure and that Woven can maintain the highest standards of privacy, offering peace of mind to both management and employees.
Real-time notifications
To keep employees informed and engaged, Woven utilizes CometChat’s push notifications. Important messages, updates, or alerts are instantly delivered to users, ensuring that critical information is never missed, regardless of location or time zone. This feature helps maintain a fast-paced, responsive communication environment.
Proactive content moderation
Woven maintains a positive, professional workplace by utilizing CometChat’s profanity filter. This feature automatically detects and filters out inappropriate language, ensuring that all conversations remain respectful and productive, contributing to a healthy work culture.
Integrated communication hub
CometChat serves as the communication foundation for Woven’s broader platform. By integrating chat with other operational tools like shift scheduling, task management, and training systems, Woven ensures that teams can stay aligned with their operational goals while working efficiently and collaboratively.
Seamless file sharing
Woven leverages CometChat’s file-sharing capabilities to streamline the exchange of important documents, images, and other files. This integration reduces the need for emails and external file-sharing platforms, making it easier and faster for employees to access and share critical resources in real time.
By integrating CometChat, Woven has enhanced their platform with a powerful, scalable communication layer that connects teams across multiple locations. With features like secure messaging, real-time notifications, and seamless file sharing, Woven has empowered its clients to improve collaboration and operational efficiency. Through this partnership, Woven continues to deliver an all-in-one solution that simplifies complex operations and drives success for multi-unit businesses.
