NoBrokerHood is renowned as the Neighbourhood Super App, offering a comprehensive Visitor, Society, and Accounting Management System tailored for gated residential communities across India. Catering to a diverse user base, including security guards, residents, vendors, and management committees, NoBrokerHood aims to enhance convenience and security for housing society residents. The platform streamlines various community management tasks, from handling complaints and amenities to facilitating communication and accounting, all with an emphasis on efficiency, security, and user-friendliness.
Challenges
Enhancing Residential Communities: NoBrokerHood's Adoption Challenge
Upon launching its community app for residential societies, NoBrokerHood encountered a significant hurdle: user adoption. Despite the app's potential benefits, many society members were hesitant or unmotivated to integrate it into their daily routines. The challenge was to identify a feature or "hook" that would consistently engage users and encourage them to use the app regularly.
The NoBrokerHood team recognized the value of interpersonal communication within residential communities. They believed that enabling user-to-user conversations and interactions could be the key to driving product adoption. Such interactions could revolve around various community topics, from member complaints and events to general discussions.
However, implementing this solution presented its own set of challenges:
01.
The need for a secure, reliable, and scalable chat solution.
02.
Catering to a diverse user base, including technophobes and non-tech-savvy individuals like security personnel, elderly residents, and maintenance staff.
03.
Ensuring that the chat interface was intuitive and supported local language translations to cater to the diverse linguistic preferences of Indian users.
04.
Hosting all tech stack, including third-party servers, within India to ensure optimal performance and security.
Amit Sharma, SVP of Engineering, and his team embarked on a quest to find a third-party chat solution that would meet these requirements. After evaluating multiple chat API providers, they zeroed in on CometChat.
Solution
Accessible Communication: CometChat's Support for Local Languages
To address the challenges and enhance user engagement, NoBrokerHood turned to CometChat, a renowned communication platform known for its adaptability, security, and ease of integration.
Key components of the solution included:
01.
Tailored communication features
CometChat's readymade communication platform empowered NoBrokerHood to seamlessly integrate in-app text messaging, voice, and video calling. This ensured that users had a variety of communication tools at their disposal, enhancing their interaction experience within the app.
02.
Intuitive and multi-lingual UI
Recognizing the diverse user base of NoBrokerHood, which included non-tech-savvy individuals, it was imperative to have an intuitive chat interface. CometChat's UI Kits, combined with message translation capabilities, allowed NoBrokerHood to offer a chat interface that was both user-friendly and supported translations for local Indian languages. This ensured that users, regardless of their tech proficiency or linguistic preference, found the chat feature accessible and easy to use.
03.
Flexible deployment
Given the importance of data localization and the need to host all tech components within India, CometChat's flexible deployment model was a perfect fit. It allowed NoBrokerHood to host the chat solution within the country, ensuring optimal performance and stringent security for its users.
04.
Cost-effective scalability
As NoBrokerHood aimed to scale its user base, it was essential to have a solution that was both scalable and cost-effective. CometChat's all-inclusive and transparent pricing model provided NoBrokerHood with the flexibility it needed. This ensured that as the user base grew, the chat and communication features could effortlessly handle the increased load without incurring prohibitive costs.
Result
Unlocking NoBrokerHood's Potential: CometChat's Contribution
The integration of CometChat into NoBrokerHood's platform ushered in a transformative phase for the community app:
01.
Enhanced user engagement
With the introduction of intuitive chat features, NoBrokerHood observed a marked increase in user engagement. The platform became not just a management tool but also a hub for community interactions, fostering a sense of belonging among residents.
02.
Increased product adoption
The initial challenge of motivating users to adopt the app was effectively addressed. The chat feature, tailored to the diverse user base, acted as a catalyst, encouraging more residents to actively use the app for their daily interactions and community discussions.
In conclusion, the collaboration with CometChat enabled NoBrokerHood to elevate its platform, transforming it from a mere community management tool to a vibrant communication hub for residential societies across India.
