Transforming healthcare access in southeast asia
In Southeast Asia, where diverse healthcare systems often face challenges of accessibility and efficiency, MiCare Group has emerged as a beacon of innovation and trust. With a vision to redefine managed care, MiCare serves over 10 million members, catering to the healthcare needs of individuals and corporate clients alike. Its network spans 5,000 hospitals, clinics, and pharmacies, providing critical healthcare solutions across Malaysia, Thailand, and the Philippines.
As MiCare grows its presence in the region, its mission remains clear: to connect people with healthcare through technology, improving outcomes and experiences for millions.
The challenge of building real-time communication in healthcare
As MiCare planned their new healthcare platform, they recognized the importance of real-time communication between patients and doctors. This functionality was essential to creating a seamless, patient-centered experience that could improve care accessibility and outcomes. However, building a feature-rich communication system in-house posed significant challenges, including high development costs, resource constraints, and longer timelines. MiCare knew they needed a partner to help bring their vision to life.
While exploring third-party solutions, MiCare encountered several options but found most platforms lacking in key areas.
For example, some providers like QuickBlox offered individual features, like chat or video, but couldn’t combine chat, voice, and video into a single, intuitive interface. They also sought a solution that aligned with the rigorous compliance standards required in healthcare.
CometChat emerged as the ideal choice due to its HIPAA compliance, which ensures patient data is handled securely, and its track record of success with healthcare customers like RecoveryOne, TransMedics, Man Matters, and MyVitale among many others.
How MiCare uses CometChat
MiCare’s healthcare platform uses CometChat to enable seamless communication between patients and doctors, addressing the need for direct, real-time consultations. Here’s how the platform works and the key features that power it:
Connecting patients and doctors
Patients can browse through a list of doctors on the platform and send a consultation request to the doctor of their choice. Once the doctor accepts, the communication begins, allowing them to chat and exchange information instantly. Notifications ensure that doctors are promptly alerted to requests, minimizing delays in starting consultations.
Real-time messaging for swift communication
Text-based chat serves as the backbone of MiCare’s communication system. It allows patients and doctors to exchange updates, discuss symptoms, and clarify queries, ensuring quick and effective interactions.
Sharing files for better context
The platform also supports file sharing, a vital feature for securely transferring prescriptions, diagnostic reports, and images. Patients can upload photos or videos of symptoms, giving doctors the context they need to provide accurate advice.
Voice and video consultations
For cases requiring a more in-depth discussion, the platform includes voice and video calling options. Doctors and patients can seamlessly transition from chat to live consultations, ensuring a comprehensive communication experience.
By integrating these features, MiCare has built a platform that simplifies the way patients and doctors interact. CometChat’s tools enable faster, more accessible care, allowing MiCare to focus on delivering exceptional managed healthcare services.
