From Anti-Virus Leader to Scam Slayer
Phishing emails, fake websites, and deceptive social media messages continue to plague the internet, exploiting trust and causing financial and emotional harm. These scams are often complex and constantly evolve, leaving users vulnerable.
For over 30 years, Bitdefender has been a global leader in cybersecurity, protecting millions from malware, viruses, and evolving digital threats. Their commitment to innovation and user safety has earned them a global reputation as a trusted leader in the field. But Bitdefender doesn't rest on its laurels. Recognizing the growing plague of online scams, they saw the need for a proactive solution.
This vision gave birth to Scamio, a free AI-powered chatbot designed to be your guardian in the digital world. Leveraging Bitdefender's deep understanding of cyber threats, Scamio analyzes suspicious messages and files in real-time to offer instant insights.
But building such a powerful solution required a reliable foundation. That's where CometChat stepped in, providing the essential building blocks for Scamio's secure communication layer.
How Bitdefender uses CometChat
The Rise of User-to-AI Conversations
Traditionally, organizations have utilized CometChat to build engaging user-to-user chat experiences. But today more companies are recognizing the power of user-to-AI interactions. This shift towards user-to-AI conversations holds immense potential across various industries. From healthcare to education, finance to retail, AI assistants can provide personalized support, automate tasks, and offer valuable insights.
But enabling this powerful interaction requires a crucial foundation: secure and reliable communication. This is where CometChat comes in - ensuring your data is protected as it travels between you and the AI engine.
Textual analysis: Unmasking deceptive words
Ever received an email urging you to click a suspicious link or a message laced with urgency and bad grammar? Scamio's textual analysis is your shield against such attempts.
If you’re not sure how Scamio can help you, the smart suggestions feature built on CometChat gives you a few options to start with - analyze texts, check an image, or verify a link.
Simply copy and paste the text in question. Once shared, CometChat's APIs are used to securely delivering the text to Scamio's AI engine. Powered by a vast database of scam examples, Scamio's AI analyzes the text and hunts for red flags like unusual language, pressure tactics, and risky links. Based on this, you get a clear verdict – "Safe" or "Scam". Scamio also adds an explanation to help you understand the warning and make informed decisions.
Beyond text: Unveiling Visual Deception
Scammers often resort to more than just words. Fake screenshots, doctored product images, and even tampered documents can be powerful deception tools. But Scamio doesn't shy away from a challenge.
Thanks to CometChat's seamless file-sharing capabilities, you can upload suspicious images or documents directly within the chat. Scamio's AI, trained on a vast dataset of visual scams, analyzes these uploads to identify suspicious elements and empowers you with clear insights and next steps.
Finally you can also share feedback on the response (thumbs up or down reactions) to help Scamio train and make their model better at responding to queries. This is done by taking each reaction as an input, tying it with the specific message and sending it to Scamio’s backend via CometChat's APIs.
The collaboration between Bitdefender's Scamio and CometChat is a powerful example of innovation in the fight against online scams. By combining the AI technology of Scamio with the secure communication and user-friendly experience of CometChat, they are able to identify and expose scams, empowering users to make informed decisions and avoid falling victim to online deception.
