The video conferencing landscape is undergoing a significant shift, with Twilio announcing the End of Life (EOL) for its Programmable Video service on December 5, 2024. This news has undoubtedly sparked concerns and questions for many businesses that rely on Twilio for their video communication needs.
For businesses currently utilising Twilio Programmable Video, this shutdown presents a challenge.
While existing users can continue accessing the service until the EOL date, there will be no new feature updates or technical support provided. This means businesses must explore alternative solutions to ensure uninterrupted video communication capabilities.
Moving forward: embracing change with CometChat
Fortunately, innovative solutions like CometChat stand ready to assist businesses in navigating this transition. CometChat recognizes the critical role of video communication and provides a robust, future-proof video calling and conferencing infrastructure to meet your evolving needs. CometChat excels in:
High-quality video and audio: Experience crystal-clear communication with advanced audio and video codecs.
Low latency: Enjoy real-time interactions without delays or disruptions.
Customizable chat interface: Tailor the chat experience to match your brand identity and user needs.
Group video chats and messaging: Connect with multiple users simultaneously for efficient collaboration or virtual gatherings with the help of integrated in-app messaging system.
Robust APIs and SDKs: Ready to use UI Kits and customizable SDKs that makes it easy to integrate chat inside calls.
CometChat is an excellent choice for one-on-one and group video conferencing scenarios. For instance, businesses within the telehealth industry can utilise CometChat to create and operate a secure, HIPAA-compliant video conferencing system, making it ideal for interactions between doctors and patients.
Additionally, online event platforms and EdTech service providers can leverage CometChat's scalable infrastructure and collaborative features, such as polls and Q&A sessions, to host engaging webinars, live classes, and virtual events
While CometChat supports video conferencing for larger groups, it might not be the ideal solution for large-scale live streaming events with 10000+ simultaneous viewers. Dedicated live streaming platforms with optimised infrastructure and features are recommended for such scenarios.
How can CometChat help?
1. Dedicated support and implementation
We understand the importance of time-sensitive solutions. Our team is dedicated to setting up your video conferencing infrastructure quickly and efficiently, minimising disruption to your daily workflow.
We offer a comprehensive migration checklist and plan to guide you through each step of the process. For large scale migration, you can also use our import API to ensure a smooth transfer of your video conferencing data and user accounts.
2. Price match your current Twilio Subscription
We offer attractive migration packages and flexible pricing plans to cater to your specific needs and budget. For Twilio customers making the transition, we go a step further by providing price matching.
This means you can enjoy the benefits of CometChat's advanced features and scalability while paying the same rate as your existing Twilio plan for the remaining contract period.
This will also ensure that you're not saddled with any additional costs throughout the migration process and allows you to maintain your existing budget allocation.
3. Bridging the gap: seamless chat makes video more powerful
CometChat isn't just a video conferencing solution; it's a comprehensive unified communication platform that empowers you to build both video conferencing and chat infrastructure.
This presents a unique opportunity to not only migrate your video conferencing needs but also unleash the power of integrated chat functionality, significantly enhancing user experience and engagement.
Imagine this:
While engaged in a video call, users can instantly initiate a chat with individual participants or the entire group, allowing for seamless exchange of information, brainstorming, and real-time collaboration.
During a webinar or online event, participants can engage in live chat discussions, ask questions, share feedback, and participate in polls, creating a more interactive and engaging experience.
In a customer service setting, agents can leverage integrated chat to answer pre-call questions, provide support during video consultations, and even share documents or resources, streamlining the customer experience.
4. Leveraging chat as the center of user engagement
For Twilio customers transitioning to CometChat, the opportunities extend far beyond simply replicating existing video conferencing functionalities.
Our dedicated solutions team is here to help you unlock the full potential of chat-based engagement and build advanced workflows that empower your users.
01.
Brainstorm and design innovative chat-based workflows tailored to your specific business needs.
02.
Leverage our advanced structured messages, including interactive cards and forms, to build engaging and interactive experiences.
03.
Develop custom workflows and functionalities that push the boundaries of chat-based engagement.
Ready to take the next step?
Don't let the shutdown of Twilio Programmable Video hinder your communication capabilities.
Contact our sales team today to schedule a free consultation and explore how CometChat can empower your video conferencing needs with its robust features, unwavering commitment, and dedication to your success.
Together, we can ensure seamless communication and continued growth for your business.
Anant Garg
CometChat
