Addressing the Unmet Needs in Senior Healthcare
Tembo Health is a pioneering digital health platform dedicated to providing comprehensive care and support for seniors, particularly those with dementia. The company offers a range of innovative services including personalized care plans, 24/7 concierge support, care coordination, medication review, and health monitoring.
Tembo Health's mission is deeply rooted in its founder's personal experience navigating the healthcare system for his grandfather, which highlighted the need for more accessible and personalized care for seniors. The company has established partnerships with esteemed organizations such as Springwell Senior Living and Aventine Senior Living, further expanding its reach and impact in the healthcare sector.
The Missing Link in Virtual Care
Tembo Health had a secure video teleconferencing platform for virtual visits, but it lacked a real-time communication system to connect patients, caregivers, and healthcare providers. This gap became more evident as the company expanded from a B2B model (serving senior care communities and insurance providers) to a B2C model, where direct patient interaction was crucial. Some of the issues they faced were:
01.
Limited interaction outside scheduled visits
Telemedicine consultations were conducted via video, but there was no efficient way for patients or caregivers to reach doctors between sessions. Follow-ups relied on fragmented methods like emails and phone calls, delaying responses and reducing patient engagement.
02.
Lack of a centralized messaging system
Multiple stakeholders like patients, caregivers, doctors, and support staff, needed a seamless way to communicate. Without a unified system, critical information was often lost, leading to miscommunication, missed follow-ups, and poor coordination.
This was especially problematic in dementia care, where real-time updates on a patient’s condition are essential.
To address these issues, Tembo Health sought a secure, HIPAA-compliant chat solution that could integrate seamlessly into their platform. After evaluating different vendors, they chose CometChat for its:
Robust security features ensuring healthcare data compliance
Seamless integration capabilities with existing telehealth services
Healthcare-specific functionalities designed for real-time patient-caregiver-doctor communication
How Tembo Health uses CometChat
Tembo Health integrated CometChat to enhance the communication across the entire patient journey. By enabling real-time chat, document sharing, and automated follow-ups, CometChat helps ensure that critical information flows seamlessly between all stakeholders, improving patient outcomes and operational efficiency. Here’s how they’ve implemented chat in their app:
Pre-Visit Engagement: Improving Readiness and Reducing Gaps
As soon as an appointment is scheduled, patients and caregivers can use chat to ask preliminary questions, share concerns, and receive pre-visit instructions. This helps:
01.
Ensure patients are better prepared for consultations
02.
Reduce administrative delays by gathering necessary information upfront
03.
Minimize missed appointments with automated reminders
During Consultation: Enhancing Coordination and Information Sharing
Real-time messaging allows patients, caregivers, and doctors to stay connected throughout the consultation.
Key features include:
01.
Secure document sharing
Doctors can send prescriptions, test requests, and medical reports directly in chat.
02.
Image and file uploads
Patients can share photos of symptoms, helping doctors assess conditions without switching platforms.
03.
Live message threading
Caregivers can ask follow-up questions and clarify instructions in real time.
Post-Visit Follow-Ups: Strengthening Care Coordination
After consultations, chat remains open for continued communication. This allows:
01.
Patients to ask follow-up questions without relying on phone calls or emails
02.
Doctors to provide ongoing recovery guidance and monitor patient progress
03.
Automated email alerts to remind doctors or caregivers about unread messages, ensuring timely responses
By integrating CometChat, Tembo Health has closed critical communication gaps, making virtual care more accessible, efficient, and effective. Patients, caregivers, and doctors can now interact in real time, ensuring that essential medical information is shared without delays.
With secure messaging, smart automation, and seamless document sharing, Tembo Health is setting a new standard for virtual healthcare—one that prioritizes continuous patient engagement, improved care coordination, and better health outcomes.
