Interactive Messages
InteractiveMessage
InteractiveMessage
InteractiveMessage is a chat message with embedded interactive content. It can contain various properties:
| Parameter | Description |
|---|---|
| receiverId | The UID or GUID of the recipient |
| receiverType | The type of the receiver to whom the message is to be sent i.e CometChatConstants.RECEIVER_TYPE_USER (user) or CometChatConstants.RECEIVER_TYPE_GROUP (group) |
| messageType | The type of the message that needs to be sent |
| interactiveData | A JSONObject holding structured data for the interactive element. |
| allowSenderInteraction | A boolean determining whether the message sender can interact with the message by default it is set to false. |
| interactionGoal | An InteractionGoal object encapsulating the intended outcome of interacting with the InteractiveMessage by default it is set to none |
Interaction
An Interaction represents a user action involved with an InteractiveMessage. It includes:
elementId: An identifier for a specific interactive element.interactedAt: A timestamp indicating when the interaction occurred.
Goal Completion
A key feature of InteractiveMessage is checking whether a user's interactions with the message meet the defined InteractionGoal
| Any Interaction | The goal is considered completed if there is at least one interaction. | InteractionGoalType.anyAction |
| Any of Specific Interactions | The goal is achieved if any of the specified interactions occurred. | InteractionGoalType.anyOf |
| All of Specific Interactions | The goal is completed when all specified interactions occur. | InteractionGoalType.allOf |
| None | The goal is never completed | InteractionGoalType.none |
You would be tracking every interaction users perform on an InteractiveMessage (captured as Interaction objects) and comparing those with the defined InteractionGoal. The completion of a goal can vary depending on the goal type:
Interaction
An Interaction represents a user action involved with an InteractiveMessage. It includes:
elementId: An identifier for a specific interactive element.interactedAt: A timestamp indicating when the interaction occurred.
Goal Completion
A key feature of InteractiveMessage is checking whether a user's interactions with the message meet the defined InteractionGoal
You would be tracking every interaction users perform on an InteractiveMessage (captured as Interaction objects) and comparing those with the defined InteractionGoal. The completion of a goal can vary depending on the goal type:
This user interaction tracking mechanism provides a flexible and efficient way to monitor user engagement within an interactive chat session. By defining clear interaction goals and checking user interactions against these goals, you can manage user engagement and improve the overall chat experience in your CometChat-enabled application.
InteractionGoal
The InteractionGoal represents the desired outcome of an interaction with an InteractiveMessage. It includes:
elementIds: A list of identifiers for the interactive elements.type: The type of interaction goal from theCometChatConstants.
Sending InteractiveMessages
The InteractiveMessage can be sent using the sendInteractiveMessage method of the CometChat class. The method requires an InteractiveMessage object and a CallbackListener for handling the response.
Here is an example of how to use it:
- Swift
let interMessage = InteractiveMessage()
interMessage.messageCategory = .interactive
let jsonString:[String:Any] = [
"goalCompletionText": "Goal completed YAY",
"title":"By Shantanu",
"formFields":[
[
"defaultValue" : "",
"elementId" : "element1",
"elementType" : "textInput",
"label" : "Name",
"maxLines" : 1,
"optional" : false
],
[
"elementId" : "element2",
"elementType" : "textInput",
"label" : "Last Name",
"maxLines" : 1,
"optional" : false
],
[
"defaultValue" : "",
"elementId" : "element3",
"elementType" : "textInput",
"label" : "Address",
"maxLines" : 5,
"optional" : false
],
[
"defaultOption" : "",
"elementId" : "element4",
"elementType" : "dropdown",
"label" : "Country",
"optional" : false,
"options" : [
[
"label" : "INDIA",
"value" : "option1"
],
[
"label" : "AUSTRALIA",
"value" : "option2"
],
[
"label" : "RUSSIA",
"value" : "option3"
],
[
"label" : "AMERICA",
"value" : "option4"
]
]
],
[
"defaultValue" : [
],
"elementId" : "element5",
"elementType" : "checkbox",
"label" : "Country",
"optional" : false,
"options" : [
[
"label" : "INDIA",
"value" : "option1"
],
[
"label" : "AUSTRALIA",
"value" : "option2"
],
[
"label" : "RUSSIA",
"value" : "option3"
],
[
"label" : "AMERICA",
"value" : "option4"
]
]
],
[
"defaultValue" : "",
"elementId" : "element6",
"elementType" : "singleSelect",
"label" : "Country",
"optional" : false,
"options" : [
[
"label" : "INDIA",
"value" : "option1"
],
[
"label" : "AUSTRALIA",
"value" : "option2"
]
]
],
[
"defaultValue" : "option1",
"elementId" : "element7",
"elementType" : "radio",
"label" : "Country",
"optional" : false,
"options" : [
[
"label" : "INDIA",
"value" : "option1"
],
[
"label" : "AUSTRALIA",
"value" : "option2"
],
[
"label" : "RUSSIA",
"value" : "option3"
],
[
"label" : "AMERICA",
"value" : "option4"
]
]
],
[
"action" : [
"actionType" : "urlNavigation",
"url" : "https://www.cometchat.com/"
],
"buttonText" : "About us",
"disableAfterInteracted" : false,
"elementId" : "element9",
"elementType" : "button"
]
],
"submitElement" : [
"action" : [
"actionType" : "apiAction",
"dataKey" : "CometChatData",
"headers" : [
"Content-Type" : "application/json",
"apiKey" : "5797f2d3d103d7d78f085eb46bfd14d5c45ddfdf",
"appId" : "10893f2ae68f59",
"onBehalfOf" : "shantanu"
],
"method" : "POST",
"payload" : [
"category" : "message",
"data" : [
"text" : "Thanks For filling the Form!"
],
"receiver" : "group_1695921003310",
"receiverType" : "group",
"type" : "text"
] as [String : Any],
"url" : "https://10893f2ae68f59.api-us.cometchat-staging.com/v3.0/messages"
] as [String : Any],
"buttonText" : "Submit",
"disableAfterInteracted" : true,
"elementId" : "element8",
"elementType" : "button"
] as [String : Any]
]
interMessage.interactiveData = jsonString
let goal = InteractionGoal()
goal.elementIds = ["element9","element8"]
goal.interactionType = .allOf
interMessage.interactionGoal = goal
interMessage.allowSenderInteraction = true
interMessage.type = "form"
interMessage.receiverType = .user
interMessage.receiverUid = "cometchat-uid-1"
interMessage.muid = "1697025959995609"
interMessage.senderUid = CometChat.getLoggedInUser()?.uid ?? ""
interMessage.sender = CometChat.getLoggedInUser()
CometChat.sendInteractiveMessage(message: interMessage, onSuccess: {
succes in
print("successs",succes)
interMessage.sentAt = Int(Date().timeIntervalSince1970)
}, onError: {
error in
print("errorr",error?.description)
})
Event Listeners
CometChat SDK provides event listeners to handle real-time events related to InteractiveMessage.
On InteractiveMessage Received
The onInteractiveMessageReceived event listener is triggered when an InteractiveMessage is received.
Here is an example:
- Swift
class DemoClass : CometChatMessageDelegate {
init() {
CometChat.addMessageListener("sdk-listener", self)
}
public func onInteractiveMessageReceived(_ baseMessage: BaseMessage) {
//TODO implement onInteractiveMessageReceived event
}
}
On Interaction Goal Completed
The onInteractionGoalCompleted event listener is invoked when an interaction goal is achieved.
Here is an example:
These event listeners offer your application a way to provide real-time updates in response to incoming interactive messages and goal completions, contributing to a more dynamic and responsive user chat experience.
Usage
An InteractiveMessage is constructed with the receiver's UID, the receiver type, the interactive type, and interactive data as a JSONObject. Once created, the InteractiveMessage can be sent using CometChat's sendInteractiveMessage() method. Incoming InteractiveMessages can be received and processed via CometChat's message listener framework.